START THE CONVERSATION
Taking the Next Step Toward Connection
If you have a question or feel ready to take the next step, please use the contact form below to reach out. Britt, the Practice Manager, will receive your inquiry, connect with Michelle regarding availability, and help coordinate your consultation call.
contact form
How Can Michelle Help?
BEFORE YOU REACH OUT
Frequently Asked Questions
Answers to common questions about the therapeutic process, the collaborative nature of our work, and what to expect when getting started.
Michelle currently offers virtual psychotherapy sessions only, available for individuals and couples located across Canada. In-person sessions will be offered again once Michelle is fully relocated back to Ontario.
Michelle offers direct billing to Blue Cross where possible. Because insurance coverage varies widely between plans, it is your responsibility to check with your insurance provider and review your policy to confirm that psychotherapy services and associated fees are covered.
Yes. Therapy is a confidential process guided by strict ethical and professional standards. What you share in sessions is kept private, with a few legal exceptions (such as risk of serious harm) that will be explained during the informed consent process.
The consultation call is a brief, usually 15-minute conversation where you can share, in broad terms, what has brought you to therapy and ask Michelle questions about the process. It is not intended to explore your full story, but rather to gain a general sense of your concerns and determine whether working together feels like a good fit.
A strong therapeutic relationship is an important part of the process. The consultation call provides an opportunity to get a sense of Michelle’s approach and how it feels to speak with her. You might notice whether you feel comfortable asking questions, whether you feel heard and understood, and whether her way of thinking about your concerns resonates with you. If it feels like a good fit, the next step is to schedule your first session.
MEET BRITT DURAND
Introduction to Britt Durand, Practice Manager
Britt Durand is the Practice Manager for Michelle Labine Psychotherapy Services and serves as the initial point of contact for new inquiries. She brings over six years of experience as the practice manager of a large counselling clinic in Nova Scotia, Canada, where she continues to support clinicians, coordinate client care, and help oversee the day-to-day operations of a busy therapeutic practice. Britt works with Michelle Labine Psychotherapy Services in a part-time capacity.
Michelle and Britt have worked together for over six years through a clinic Michelle previously owned and operated. During that time, they developed a strong prof…ning therapy are handled smoothly so that Michelle can focus fully on supporting her clients.
Britt lives in Nova Scotia, Canada, and works remotely in a flexible capacity. As a busy mom of three young boys and a devoted dog mom, she may occasionally send emails outside of traditional working hours. Please feel free to respond at a time that is most convenient for you. If you prefer speaking directly, phone calls can also be arranged.
Known for her calm presence, warmth, and attention to detail, Britt strives to make the process of starting therapy feel as clear and supportive as possible. From your first inquiry through the initial setup of services, she works to ensure you feel welcomed and supported as you begin therapy.
For booking or billing inquiries, Britt can be reached at hello@labinepsych.com.
